{"version":"https://jsonfeed.org/version/1","title":"The Marc Hayes Organization","home_page_url":"https://marchayes.org","description":"The Marc Hayes Organization","author":{"name":"The Marc Hayes Organization"},"items":[{"id":"https://marchayes.org/hayes-report/f/approach-anxiety-why-good-servers-freeze-at-the-table","html_content":"<img src=\"https://img1.wsimg.com/isteam/stock/o308Zn6\"/><p>Approach Anxiety: Why Good Servers Freeze at the Table, and How to Stop by Marc Hayes</p>","url":"https://marchayes.org/hayes-report/f/approach-anxiety-why-good-servers-freeze-at-the-table","title":"Approach Anxiety: Why Good Servers Freeze at the Table","summary":"Approach Anxiety: Why Good Servers Freeze at the Table, and How to Stop by Marc Hayes","date_modified":"2026-08-29T19:43:01Z"},{"id":"https://marchayes.org/hayes-report/f/why-i-built-service-poise-by-marc-hayes","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/580ce526-9c8f-4dc4-bd84-04b311c66501/1000003301.png\"/><p>Why I Built Service Poise\nI started at the bottom of a dish pit, and I mean that literally. Before I ever carried a tray, I was scraping plates, learning the rhythm of a kitchen from the sink outward. From there it was b...</p>","url":"https://marchayes.org/hayes-report/f/why-i-built-service-poise-by-marc-hayes","title":"Why I built Service Poise by Marc Hayes","summary":"Why I Built Service Poise\nI started at the bottom of a dish pit, and I mean that literally. Before I ever carried a tray, I was scraping plates, learning the rhythm of a kitchen from the sink outward. From there it was b...","date_modified":"2026-08-27T08:18:45Z"},{"id":"https://marchayes.org/hayes-report/f/bridging-the-zeitgeist-how-restaurants-can-win-every-generation","html_content":"<img src=\"https://img1.wsimg.com/isteam/stock/Rrpk33a\"/><p>By Marc Hayes, Hospitality Consultant | Founder, Service Poise</p>","url":"https://marchayes.org/hayes-report/f/bridging-the-zeitgeist-how-restaurants-can-win-every-generation","title":"Bridging the Zeitgeist: How Restaurants Can Win Every Generation ","summary":"By Marc Hayes, Hospitality Consultant | Founder, Service Poise","date_modified":"2026-07-24T18:03:01Z"},{"id":"https://marchayes.org/hayes-report/f/helping-black-thrive-at-harvard-business-school","html_content":"<p>The Marc Hayes Vanguard Foundation</p>","url":"https://marchayes.org/hayes-report/f/helping-black-thrive-at-harvard-business-school","title":"Helping Black Grad Students Thrive At Harvard Business School ","summary":"The Marc Hayes Vanguard Foundation","date_modified":"2025-08-14T18:31:49Z"}]}